Notes on hiring well.
Recruitment insights and career advice for Australia
Practical features for employers hiring specialists, and for the people applying. Plain advice, and nothing we wouldn’t stand behind.
For employers.
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A great client success manager keeps the customers you’ve already won. A poor hire quietly loses them. Here’s how to define the role, find the right person and set them up to stay.
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5 minute read
- Feature
“Competitive salary” tells a candidate nothing, and the best ones scroll straight past it. Showing the pay up front is one of the simplest ways to get better applicants and fewer wasted interviews.
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4 minute read
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AI tools are now part of hiring, whether employers plan for them or not. Used well, they make screening faster and more consistent. Used badly, they make poor decisions at scale. Here’s where we draw the line.
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4 minute read
- Feature
Hiring remotely opens your search to the whole country. It also raises questions an office hire never does. Here’s a checklist to work through before, during and after the hire.
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4 minute read
For talent.
4 minute read
What does a client success manager do?
Client success manager is one of those job titles that sounds vague until you’ve done the job. Here’s what the role actually involves, what a week looks like and who tends to be good at it.
4 minute read
How to record a video introduction for a job application
Some applications now ask for a short video introduction instead of a cover letter. It feels awkward the first time, and it doesn’t need to. Here’s how to plan, record and send one without the stress.
4 minute read
How to spot a job worth applying for
Applying for jobs takes time and energy you don’t get back. A few minutes reading a listing properly can tell you whether a role is worth it, and save you from the ones that aren’t.
Browse by specialism.
The roles we recruit for, area by area: what each role involves, what we screen for and how a search runs.
Client success recruitment
Client success managers, account managers and onboarding leads.
Sales recruitment
Sales development reps, business development managers and closers.
Marketing recruitment
Paid social, content, brand and campaign specialists.
Operations recruitment
Operations and project coordinators who keep delivery moving.
Customer support recruitment
Support specialists who look after customers on every channel.
Systems and automation recruitment
CRM, automation and AI operations specialists.