Patient. Precise. Kind.
Customer support recruitment in Australia, on every channel
We recruit customer support specialists for Australian businesses that look after customers by chat, email and phone. Every applicant answers a real customer message, so you see their tone before their resume.
Specialisms / Customer supportAustralia-wide
First reply. Final fix.
Support is where a business keeps or loses its reputation, one conversation at a time. These are the roles we fill in this area.
Customer Support Specialist
Answers customers by chat, email and phone, solves problems end to end and logs what keeps coming up.
Customer Service Officer
Handles bookings, orders, changes and complaints for a busy front line, often by phone.
Technical Support Specialist
Troubleshoots product or system issues step by step and explains the fix in plain language.
Support Team Lead
Coaches a small support team, keeps the queue healthy and turns patterns into fixes.
Escalations Specialist
Takes the hardest conversations, finds a fair outcome and follows it through.
Something else?
If the role you’re hiring for sits in customer support under a different title, tell us about it anyway.
Brief us on the role
Tone you can read.
In support, how something is said matters as much as what is said. So the first thing we look at is a reply to a customer.
Every application is screened with AI assistance against criteria like these, agreed with you in the brief. A person reads the answers, watches the video intros and makes every shortlist decision.
| Criterion | What good looks like | Where it shows |
|---|---|---|
| Written tone | Replies to a frustrated customer warmly and clearly, without copy-and-paste phrases. | Written scenario |
| Accuracy | Gets the details right: names, dates, order numbers and the actual policy. | Written scenario |
| Patience | Sounds calm, kind and clear while explaining something. | Video intro |
| Roster | Can cover the shifts the role needs, including any evenings or weekends. | Quick taps |
| Systems | Is comfortable working across a help desk, a CRM and live chat at once. | Quick taps |
Hiring for the queue.
Support hiring often starts when the queue is already long. A fixed closing date keeps the search quick without cutting corners.
Brief
We learn your channels, your customers’ most common problems and the roster, and agree the pay for the listing.
The role page
A listing that’s honest about the roster, the channels and the hard days as well as the good ones.
The scenarios
For example, a reply to an angry customer whose order is late, and a policy question with a catch in it.
The shortlist
AI-assisted screening checks answers against your criteria. A person reads the replies, watches the video intros and makes every shortlist decision.
Your interviews
You meet the shortlist and agree terms directly. Many teams add a short live chat or phone exercise here.
Calm when others aren’t.
Support roles suit people who genuinely like solving someone’s problem. A day might be a queue of chats, a run of phone calls or an inbox of emails, and often all three. The best support people are patient, precise with details and kind when the customer isn’t.
If you’ve worked in hospitality, retail or a call centre, you already know a lot of this job. Each listing tells you the channels, the roster and the pay, so you can tell straight away whether it suits your life.
Read next: How to record a video introduction for a job application
Example listings.
Examples of the customer support roles we fill, set out the way every listing is. They aren’t open for applications: open one to register your interest, and we’ll tell you when a role like it opens.
- Customer supportExample listing
$65k–$72k
You asked. We answered.
- Do you recruit for phone, chat and email support?
- Yes, all three, and the blended roles that cover them all. The listing names the channels, so applicants know what the day involves.
- Can you hire support staff who work from home?
- Yes. We recruit remote support roles anywhere in Australia, as well as on-site roles, and check that each applicant can cover the roster.
- How do you assess written tone?
- Every applicant writes replies to short customer scenarios drawn from your real queue. Tone, accuracy and judgement show up quickly.
- Can you fill evening or weekend rosters?
- Yes, as long as the listing says so. Applicants confirm their availability in the application, so the shortlist only includes people who can cover it.
Further reading.
For employers · 4 min read
AI in recruitment: what it should do, and what people still decide
AI tools are now part of hiring, whether employers plan for them or not. Used well, they make screening faster and more consistent. Used badly, they make poor decisions at scale. Here’s where we draw the line.
For employers · 4 min read
Hiring remote staff in Australia: a practical checklist
Hiring remotely opens your search to the whole country. It also raises questions an office hire never does. Here’s a checklist to work through before, during and after the hire.
For employers · 4 min read
Why the pay belongs in the job ad
“Competitive salary” tells a candidate nothing, and the best ones scroll straight past it. Showing the pay up front is one of the simplest ways to get better applicants and fewer wasted interviews.