Workflows that keep working.
CRM and automation recruitment in Australia
We recruit CRM, automation and AI operations specialists for Australian businesses that run on their systems. We look for people who build carefully, test properly and document what they make.
Specialisms / Systems and automationAustralia-wide
The people who wire it together.
Most growing businesses reach a point where their CRM and tools need a dedicated owner. These are the roles we recruit for in this area.
CRM Automation Specialist
Builds and maintains CRM workflows, pipelines and follow-ups, and documents them so others can maintain them.
CRM Administrator
Keeps the CRM clean and useful: fields, permissions, reporting and the training that stops bad data at the source.
Automation Specialist
Connects forms, calendars, messaging and other tools, so work moves without anyone copying and pasting.
AI Operations Specialist
Sets up and looks after AI tools inside real workflows, with sensible checks and a person in the loop.
Reporting Analyst
Builds the dashboards and reports a business runs on, and makes sure the numbers can be trusted.
Something else?
If the role you’re hiring for sits in systems and automation under a different title, tell us about it anyway.
Brief us on the role
Built to be handed over.
A clever automation that only its builder understands is a liability. We screen for careful, logical builders who can explain their work simply.
Every application is screened with AI assistance against criteria like these, agreed with you in the brief. A person reads the answers, watches the video intros and makes every shortlist decision.
| Criterion | What good looks like | Where it shows |
|---|---|---|
| Logic | Breaks a messy process into clear steps, triggers and conditions. | Written scenario |
| Testing | Describes how they’d test a change before it touches real customers. | Written scenario |
| Explaining | Explains a technical setup to a non-technical owner, without jargon. | Video intro |
| Platforms | Has hands-on time in a CRM or automation platform, not just tutorials. | Quick taps |
| Documentation | Leaves notes another person could follow, and can show an example. | Optional extras |
Spec first. Search second.
A systems hire goes better when the brief reads like a spec. We start with what the person will build and maintain, and work back to the shortlist.
Brief
We map the platforms you use, what’s automated today, what breaks and what the role will own, and agree the pay for the listing.
The role page
A listing that names the platforms and the kind of builds involved, so specialists can tell quickly whether it’s for them.
The scenarios
For example, a lead follow-up process to design in plain steps, and a broken automation to diagnose from a short description.
The shortlist
AI-assisted screening checks answers against the brief’s criteria. A person reviews the reasoning and the video intros and makes every shortlist decision.
Your interviews
You meet the shortlist and agree terms directly. Many teams add a small practical task at this stage.
Love a clean workflow?
Systems and automation roles suit people who enjoy turning a messy process into something that just runs. The work is part building, part detective work and part teaching: you design workflows, fix what breaks and show the team how to use what you’ve made.
Hands-on time in a CRM or automation platform, careful testing habits and clear notes count for a lot here, wherever you picked them up. Each listing names the platforms, so you can see quickly where your experience fits.
Read next: How to spot a job worth applying for
Example listings.
Examples of the systems and automation roles we fill, set out the way every listing is. They aren’t open for applications: open one to register your interest, and we’ll tell you when a role like it opens.
- Systems and automationExample listing
$95k–$110k
Questions worth asking.
- Which CRM and automation platforms do you recruit for?
- Whichever platforms the role uses. The listing names them, and applicants confirm their hands-on experience in the application.
- Can you recruit contract or part-time systems specialists?
- Yes. Plenty of systems work suits a contract or part-time arrangement, and the listing says which, with the pay.
- What does an AI operations specialist do?
- They set up and look after AI tools inside real workflows: writing the instructions, connecting the tools, checking the outputs and keeping a person in the loop where it matters.
- How do you test technical skill without a long test?
- With two short written scenarios, such as designing a follow-up process in plain steps or diagnosing a broken automation. The reasoning shows quickly. A practical task can come later, at interview.
Further reading.
For employers · 4 min read
AI in recruitment: what it should do, and what people still decide
AI tools are now part of hiring, whether employers plan for them or not. Used well, they make screening faster and more consistent. Used badly, they make poor decisions at scale. Here’s where we draw the line.
For employers · 4 min read
Hiring remote staff in Australia: a practical checklist
Hiring remotely opens your search to the whole country. It also raises questions an office hire never does. Here’s a checklist to work through before, during and after the hire.
For employers · 5 min read
How to hire a client success manager
A great client success manager keeps the customers you’ve already won. A poor hire quietly loses them. Here’s how to define the role, find the right person and set them up to stay.