Keep the clients you already won.
Client success recruitment for Australian businesses
We recruit client success managers, account managers and onboarding leads for Australian businesses that live on retention. Every applicant answers a real client message before anyone reads a resume.
Specialisms / Client successAustralia-wide
Everyone after the sale.
Client success covers everything that happens after a customer signs: getting them started, keeping them getting value and noticing early when they’re drifting. These are the roles we recruit for in this area.
Client Success Manager
Owns a book of clients from onboarding onwards: regular check-ins, training, renewals and the first call when something goes wrong.
Account Manager
Looks after established accounts, runs regular reviews and grows each account where it genuinely suits the client.
Onboarding Lead
Gets new clients set up and to their first result quickly, with a repeatable process rather than heroics.
Customer Success Lead
Coaches a small client-facing team, owns retention reporting and fixes the process behind recurring problems.
Implementation Coordinator
Handles the setup behind onboarding: accounts, access, integrations and the checklist that makes sure nothing is missed.
Something else?
If the role you’re hiring for sits in client success under a different title, tell us about it anyway.
Brief us on the role
Judgement over polish.
A great client success hire is calm, organised and honest with clients when the news isn’t good. Almost none of that shows up on a resume, so we test for it directly.
Every application is screened with AI assistance against criteria like these, agreed with you in the brief. A person reads the answers, watches the video intros and makes every shortlist decision.
| Criterion | What good looks like | Where it shows |
|---|---|---|
| Tone under pressure | Replies to an unhappy client warmly and specifically, without over-promising. | Written scenario |
| Priorities | Knows which of five open issues to handle first, and can say why. | Written scenario |
| Spoken clarity | Explains something plainly in under two minutes, the way they would on a client call. | Video intro |
| Organisation | Has run a full book of clients on notes, tasks and follow-ups rather than memory. | Quick taps |
| Coverage | Can cover the hours the role needs, including any agreed call windows. | Quick taps |
| Pay fit | Is after what the role actually pays, so nobody spends an interview finding out. | Quick taps |
From brief to shortlist.
Every search runs to a firm closing date. This is how a client success search usually goes.
Brief
We learn your clients, your channels and what a strong first ninety days looks like. We agree the pay, so it can go on the listing.
The role page
An honest listing with the pay, the hours and what the job really involves, including the hard conversations.
The scenarios
Two short written scenarios built from your world: usually a client message to answer and a handful of issues to put in order.
The shortlist
AI-assisted screening sorts the field against the role’s real criteria. A person reads the answers, watches the video intros and makes the shortlist.
Your interviews
You meet the shortlist, agree terms directly with the person you choose and make the hire.
Good with people. Better at follow-up.
Client success roles reward people who like being relied on. The week is a mix of scheduled calls, quick replies and small pieces of admin that keep promises on track. The people who do well write clearly, remember what they said they’d do and pick up the phone when a message won’t do.
Plenty of strong client success managers come from hospitality, retail, admin and customer service, where looking after people under time pressure is the whole job. If that’s you, read each listing closely: many of these roles care more about how you handle people than where you learned it.
Read next: What does a client success manager do?
Example listings.
Examples of the client success roles we fill, set out the way every listing is. They aren’t open for applications: open one to register your interest, and we’ll tell you when a role like it opens.
- Client successExample listing
$85k–$95k
- Client successExample listing
$100k–$115k
Asked and answered.
- What’s the difference between client success and account management?
- Client success is about the client getting the result they signed up for: onboarding, adoption and retention. Account management leans commercial: renewals, reviews and growing the account. Many businesses combine the two, so the brief is where we agree which matters most in your role.
- Can you recruit a client success manager confidentially?
- Yes. We can run the search under our name. Applicants see the kind of business, the pay and the terms, and your name stays private until you’re ready to meet the shortlist.
- Do you recruit remote client success roles?
- Yes, anywhere in Australia, as well as hybrid and office-based roles. The listing says which, along with the hours and any call windows the role has to cover.
- Do applicants need client success experience?
- Not always. The scenarios test the work itself, so a strong applicant from hospitality, retail or customer service can show what they can do. If your role needs prior experience, the brief and the listing say so.
Further reading.
For employers · 5 min read
How to hire a client success manager
A great client success manager keeps the customers you’ve already won. A poor hire quietly loses them. Here’s how to define the role, find the right person and set them up to stay.
For employers · 4 min read
Why the pay belongs in the job ad
“Competitive salary” tells a candidate nothing, and the best ones scroll straight past it. Showing the pay up front is one of the simplest ways to get better applicants and fewer wasted interviews.
For employers · 4 min read
AI in recruitment: what it should do, and what people still decide
AI tools are now part of hiring, whether employers plan for them or not. Used well, they make screening faster and more consistent. Used badly, they make poor decisions at scale. Here’s where we draw the line.