Client Success Manager
$7,000
per month base + super + bonuses
About 4 minutes, plus a 90-second intro video.
- Pay
- $7,000/mo base+ super + bonuses
- Closes
- Wed 30 Sep, 11:59 pm AEST
- Place
- Remote, Australia
- Posted
- 26 Sep 2026
- Closes in
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Become the trusted point of contact for automotive businesses working with a multi-six-figure-a-month Australian marketing agency.
- Location
- Remote, anywhere in Australia
- Type
- Full-time, flexible hours
- Hours
- You choose when, study-friendly
- Term
- Long-term, with coaching
Hiring on behalf of our client. Due to a very high volume of applicants, applications close 30 September.
You’re the person clients trust to keep everything moving.
You own the client relationship, from the first onboarding call through every week after.
What you’ll do
Lead onboarding calls and gather the information, access and assets needed to get a client set up.
- Explain the service, timelines, what the client needs to do, and what happens next.
- Manage ongoing client communication, mainly on WhatsApp, plus calls and email.
- Keep clients engaged with their systems, training and lead follow-up, because that drives their results.
- Clarify what a client actually needs, set realistic expectations and give proactive updates.
- Turn client requests into clear internal tasks for the implementation coordinator, and check the work is done before confirming it with the client.
- Keep accurate notes, task status and onboarding progress.
- Spot risk early (a disengaged client, slow lead follow-up, unresolved issues) and escalate strategy or serious issues to agency leadership.
This role is the front of that team.”
Clear about what this isn’t.
Not a call centre or data entry.
You manage relationships, not a script.
Not a technical builder role.
A dedicated offshore implementation coordinator handles most technical setup.
Not setting strategy.
Leadership owns strategy, scope and major decisions. You work within clear processes and escalate when needed.
Not a side job.
It’s serious, long-term work.
Real income. Real responsibility. Real skills.
Base$7,000per month
Equivalent to $84,000 per year, plus superannuation. Performance bonuses are paid on top under the agreed structure. Workload, schedule and final terms are agreed before any offer.
- Remote
Fully remote.
No commute. Organise your work around scheduled calls, client responsibilities and agreed availability.
- Study
Works alongside study.
Part-time students with a manageable timetable are welcome. We look at your actual availability together rather than assume.
- Coaching
Training and coaching.
Documented SOPs, AI tools, structured guidance and direct coaching from senior leadership.
- Backup
Technical backup.
A dedicated implementation coordinator does most of the technical heavy lifting, so you can focus on clients.
- Skills
Skills that compound.
Client relationships, business communication, marketing operations, CRM systems and AI-assisted workflows. No degree required.
- Growth
Room to grow.
As the agency grows, strong performers can take on more responsibility and earnings. No promotion, pay rise or timeline is guaranteed.
A typical week.
What the work actually looks like, day to day.
Mon
An onboarding call with a new detailing business: what happens next, and what you need from them.
Tue
Chasing missing logins and assets so their setup isn’t held up.
Wed
Three client requests come in. You turn each into a clear task for the coordinator.
Thu
Checking finished work before confirming it with the client.
Noticing a client hasn’t followed up their leads, and nudging them.
Fri
Flagging an unhappy client to leadership early, with clear notes.
The person who thrives here.
- You communicate clearly and warmly, in writing and on calls, and stay calm with frustrated clients.
- You follow through without being chased.
- You stay organised under volume, using systems, not memory.
- You follow processes precisely, and know when something falls outside them.
- You’re comfortable in browser tools, CRMs, spreadsheets and AI tools, and you learn new ones fast.
- You want to get genuinely good at client success and grow with a team.
- You take feedback well and improve.
Your background doesn’t have to be agency work. Strong people come from
hospitality, retail, admin, customer service, automotive and more.
How hiring works.
By Wed 30 Sep, 11:59 pm AEST
1
Apply
Quick taps, two short scenarios, your details.
4 min
2
Intro video
A phone selfie is perfect. Required.
90 sec
After applications close
3
Review
Every application, within a few days of closing.
After 30 Sep
4
WhatsApp
Shortlisted applicants hear from us on WhatsApp only.
5
Interview
With a senior executive from the agency.
6
Final terms
Agreed together, including schedule and workload.
Before you apply.
- What are the hours?
- Flexible. There’s no fixed nine-to-five and no set window: you choose when you work across the week, as long as clients get timely replies, you make the calls you’ve booked and the work gets done. Your schedule and workload are agreed before any offer.
- Can I do this while studying?
- Yes, if your timetable leaves enough room for client communication and calls. We ask about your real availability in the application.
- Do I need agency or marketing experience?
- No. You need clear communication, organisation and the ability to learn systems quickly.
- Is the $7,000 guaranteed?
- The base is $7,000 per month plus super. Bonuses are performance-based. Final terms are set in the role agreement.
- Why a video?
- It’s the fairest way to see how you’d come across to clients. A phone selfie is perfect. We assess clarity and communication, not appearance, accent or production quality.
- What if I can’t record right now?
- You can save your spot and finish later from a personal link.
- Who is Supercharged Talent?
- A recruitment brand hiring on behalf of the agency. The role is with the agency.
- How will I hear back?
- WhatsApp only. Make sure your number is on WhatsApp.
Applications close 30 September.
If this sounds like you, don’t wait. We’re receiving a very high volume of applications.
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Days
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Hours
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Min
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Sec
About 4 minutes, plus a 90-second intro video.
Supercharged Talent is recruiting for this position on behalf of a client, an Australian automotive marketing agency. This role is with the hiring agency, not with Supercharged Talent. Submitting an application does not guarantee an interview or offer. Final employment terms are subject to the role agreement, work eligibility and applicable law.
Closes in
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